ITIL 4 Foundation
Enhance your career in IT service management with the official ITIL eLearning course, designed by the creators of ITIL. This comprehensive bundle includes both the course and the exam voucher!
What will you learn?
Service management concepts
Gain a solid understanding of the core principles of service management. Learn what constitutes a service, its essential components, and the value it provides to stakeholders.
Service value system
Explore the comprehensive framework designed to help you create, deliver, and manage services effectively. This includes the Service Value Chain, guiding principles, and governance structures.
Four dimensions of service management
Delve into the four critical dimensions that contribute to successful service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Cultivate a mindset for embracing ITIL practices and customizing them to meet your unique requirements with the seven guiding principles of ITIL 4.
Service Value Chain
Understand how the Service Value Chain enables organizations to maximize value by streamlining activities and optimizing resources.
ITIL practices
Utilize ITIL 4 practices to align your working methods with your business strategy, enhancing service development processes and supporting users effectively.
Continuous improvement
Emphasize the key ITIL 4 concept of continuous improvement, focusing on how organizations can refine and adapt their processes and services over time.
Service Level Agreements
Explore how Service Level Agreements (SLAs) define service quality and the importance of Service Level Management in monitoring and improving service performance.
Unlock career opportunities
IT Specialist – Application Development
IT Specialist – Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
IT Service Manager
Digital Product Manager
Essential Exam Resources for ITIL Certification Success
So many academic goals that we expect you to achieve.
Comprehensive Learning Resource Kit
Enhancing Skills and Fostering Curiosity
Exam
Purchase options
Exam Prep
For learners who prefer to prepare for exam success on their own.
AU$950
AU$
710.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam
eLearning
For self-paced learners seeking an interactiveexperience to guide exam preparation.
AU$2089
AU$
1570.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam
eLearning +
For self-paced learners seeking a comprehensiveexperience to build exam confidence.
AU$2509
AU$
1800.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam