ITIL 4 Leader: Digital and IT Strategy
Enhance your digital leadership capabilities to align digital strategies with wider business goals, explore methods to navigate VUCA environments, and effectively address disruptions.
What will you learn?
Crafting a Digital Vision and Strategy
Develop the ability to evaluate internal and external elements when designing a digital vision and cross-organizational strategy. Gain a more profound comprehension of the changing landscape of contemporary service economies and the necessity for organizations to adapt their strategies to remain competitive.
Assessing Digital Strategy
Developing an effective digital strategy is crucial for overall business success. Understanding how digital strategy influences various business aspects can drive innovation and growth.
Operationalising Strategy
Explore the integration of digital and IT strategies within the ITIL 4 service value system, aligning with guiding principles. Learn to effectively implement strategies across the service value chain and leverage ITIL 4 practices for strategic success.
Responding to Digital Disruption
Understand how to strategically position organisations against digital disruption to stay relevant in the market. Assess digital readiness, leverage technology to improve operational performance and enhance customer satisfaction.
Strategic Risk Management in VUCA Environments
Develop the competencies required to recognize, assess, and handle risks and possibilities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) settings. Comprehend the subtleties of managing risks in a digital business model and devise strategies to mitigate potential threats.
Evolving Service Delivery Models
Discover innovative ways to deliver services in the digital age. Adapt service delivery models to meet customers’ changing needs and leverage digital technologies to enhance efficiency and effectiveness.
Optimising Customer Experience
Explore strategies to enhance the customer experience through digital and IT initiatives. Leverage technology and data insights to personalize customer interactions, streamline operations, and deliver exceptional services.
Driving Organisational Change
Develop the expertise to steer organizational transformation through digital and IT strategies. Discover how to harmonize organizational culture, processes, and structures with digital transformation initiatives to cultivate innovation and agility.
Commonly used by professionals who have progressed to positions like:
IT Specialist: Changes
IT Specialist: Operations
IT manager: Development
IT Leader
IT Service Manager
IT manager: Operations
Exam essentials
So many academic goals that we expect you to achieve.
Learning Resource Kit
Enhancing Skills and Fostering Curiosity
Exam
Purchase options
Exam Prep
For learners who prefer to prepare for exam success on their own.
AU$1175
AU$
880.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam
eLearning
For self-paced learners seeking an interactiveexperience to guide exam preparation.
AU$2309
AU$
1730.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam
eLearning +
For self-paced learners seeking a comprehensiveexperience to build exam confidence.
AU$2729
AU$
2050.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam