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ITIL 4 Practitioner:
Deployment Management

Understand the process of transferring new or modified hardware, software, documentation, procedures, or any other component to production environments, as well as deploying components to other environments for testing or staging purposes.
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ITIL 4 Practitioner:
Deployment Management

What will you learn?

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Key concepts

Grasp the purpose and essential principles of Change Enablement, emphasizing its significance in effectively managing changes to minimize risk and ensure business continuity.

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Practice success factors

Discover practice success factors (PSF) and key practice metrics, crucial for assessing the effectiveness and efficiency of Change Enablement in ensuring controlled and successful change implementation.

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Practice processes

Discover the processes of Change Enablement, including essential activities, and learn how to incorporate them into your organization’s value stream to ensure smooth and coordinated change initiatives.

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Roles and competencies

Concentrate on the essential roles in Change Enablement and learn how to effectively integrate the practice within your organization. Cultivate the necessary skills to oversee and manage change initiatives successfully.

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Information and technology

Discover how Information and Technology can facilitate Change Enablement by delivering enhancements and offering tools and systems for efficient planning, tracking, and implementation of changes.

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Partners and suppliers

Investigate the role of partners and suppliers in Change Enablement, focusing on how to collaborate effectively to improve change processes and achieve successful outcomes.

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The ITIL capability model

Explore how the capability criteria enhance the development of the practice, ensuring alignment with industry best practices and organizational requirements for effective Change Enablement.

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Practice success

Unlock career opportunities

IT Service Manager

IT Manager: Operations

IT Specialist: Changes

IT Specialist: Development

Essential Exam Resources for ITIL Certification Success

Achieve your academic goals with these key resources.

Official ITIL eBook:

Explore the ultimate guide to ITIL best practices. This official eBook is a crucial tool for exam preparation and a valuable reference throughout your professional career.

Comprehensive Learning Resource:

Progress with the Official ITIL 4 Foundation Training Materials, which include an in-depth Learner Workbook and a Quick Reference Guide to enhance exam preparation and understanding of essential concepts.

Engaging Interactive eLearning:

Engage in interactive learning with quizzes and knowledge checks to monitor your progress. Enjoy an engaging and informative journey where each step deepens your understanding.

Official ITIL Mock Exam:

Increase your confidence with practice exams crafted by the creators. These mock tests simulate the actual exam environment, providing a realistic experience to enhance preparation and success.

Flexible Exam Re-Take:

Feel reassured knowing you have a contingency plan. If your first attempt isn’t successful, you can retake the exam, offering peace of mind and another opportunity to succeed.

Comprehensive Learning Resource Kit

Enhancing Skills and Fostering Curiosity

Always Current and Reliable:

Be confident that your study materials are always aligned with the latest official exam requirements, ensuring you’re consistently well-prepared.

Easy Access:

Access all your materials at any time via Canvas, our user-friendly online learning platform. You can also download resources for future reference, even after passing your exams.

Variety of Study Tools:

Designed for independent learners, our Learning Resource Kit includes workbooks for in-depth exploration, official textbooks, and quick-reference guides to accommodate different learning styles.

Inspiring Introduction:

Kick off your certification journey with a welcome video from industry experts, designed to ignite your motivation and set the tone for your educational adventure.
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Exam

30 minutes

20 questions

Multiple choice

Closed book

Min. pass: 65%

Purchase options

Exam Prep

For learners who prefer to prepare for exam success
on their own.
AU$385
AU$ 280.00 Incl. GST
  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Free exam re-take
  • Official Mock Exam

eLearning

For self-paced learners seeking an interactive
experience to guide exam preparation.
AU$899
AU$ 670.00 Incl. GST
  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Free exam re-take
  • Official Mock Exam

eLearning +

For self-paced learners seeking a comprehensive
experience to build exam confidence.
AU$1089
AU$ 810.00 Incl. GST
  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Free exam re-take
  • Official Mock Exam

ITIL 4 Practitioner: Deployment Management ® Certification FAQs

Deployment Management is the process of planning, scheduling, and controlling the movement of releases into production environments.

It ensures that changes are delivered efficiently, with minimal risk, and meet business requirements when moved to live environments.

Ensure smooth and controlled deployments
Minimize disruption to services
Verify that the deployed changes meet success criteria

Release Management focuses on building, testing, and preparing a release. Deployment Management focuses on delivering that release into the live environment.

Planning deployments
Coordinating resources and schedules
Ensuring readiness of target environments
Post-deployment validation

The Deployment Manager leads deployment activities, with support from release and service teams.

The Service Desk coordinates with Deployment Management to inform end users, handle incidents, and provide post-deployment support.

Proper planning and scheduling
Clear communication
Effective testing before deployment
Rollback procedures in place

Through thorough planning, risk assessment, testing, and having a clear deployment strategy that includes rollback plans in case of failure.

Lessons learned from deployments are used to refine processes, reduce risks, and improve future deployments.