ITIL 4 Practitioner:
Incident Management
Understand the processes and activities of the Incident Management practice, and their functions within the service value chain.
What will you learn?
Key concepts
Grasp the purpose and essential principles of Change Enablement, emphasizing its significance in effectively managing changes to minimize risk and ensure business continuity.
Practice success factors
Discover practice success factors (PSF) and key practice metrics, crucial for assessing the effectiveness and efficiency of Change Enablement in ensuring controlled and successful change implementation.
Practice processes
Discover the processes of Change Enablement, including essential activities, and learn how to incorporate them into your organization’s value stream to ensure smooth and coordinated change initiatives.
Roles and competencies
Concentrate on the essential roles in Change Enablement and learn how to effectively integrate the practice within your organization. Cultivate the necessary skills to oversee and manage change initiatives successfully.
Information and technology
Discover how Information and Technology can facilitate Change Enablement by delivering enhancements and offering tools and systems for efficient planning, tracking, and implementation of changes.
Partners and suppliers
Investigate the role of partners and suppliers in Change Enablement, focusing on how to collaborate effectively to improve change processes and achieve successful outcomes.
The ITIL capability model
Explore how the capability criteria enhance the development of the practice, ensuring alignment with industry best practices and organizational requirements for effective Change Enablement.
Practice success
Learn strategies for succeeding with Change Enablement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust change management practices to achieve business goals and deliver value.
Unlock career opportunities
System Administrator
Database Administrator
IT Service Desk Analyst
DevOps Engineer
Network Engineer
IT Service Manager
Essential Exam Resources for ITIL Certification Success
Achieve your academic goals with these key resources.
Comprehensive Learning Resource Kit
Enhancing Skills and Fostering Curiosity
Exam
Purchase options
Exam Prep
For learners who prefer to prepare for exam success on their own.
AU$385
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280.00
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Official eBook
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Exam voucher
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Learning Resource Kit
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Interactive eLearning
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Auto-marked sample papers
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Free exam re-take
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Official Mock Exam
eLearning
For self-paced learners seeking an interactiveexperience to guide exam preparation.
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670.00
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Official eBook
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Exam voucher
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Learning Resource Kit
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Interactive eLearning
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Auto-marked sample papers
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Official Mock Exam
eLearning +
For self-paced learners seeking a comprehensiveexperience to build exam confidence.
AU$1089
AU$
810.00
Incl. GST -
Official eBook
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Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam