It’s the process of monitoring IT services and infrastructure for events, detecting issues, and managing their impact on services.

It helps detect issues early, minimize service disruptions, and ensures services run smoothly by proactively managing events.

- Detect events and incidents promptly
- Minimize impact by addressing issues quickly
- Provide data for improving service performance

- Event: A change or occurrence in the system that may or may not require action.
- Incident: An unplanned disruption or degradation of a service.

- Event detection and classification
- Event correlation and filtering
- Event logging and notification
- Event resolution and escalation

The Event Manager oversees the process, while the monitoring tools and operations teams actively detect and handle events.

It integrates with the Service Value System (SVS) to improve service performance, increase efficiency, and provide early detection of potential issues.

- Network monitoring tools
- Performance management systems
- IT Service Management (ITSM) platforms
- Event correlation tools

Events are categorized based on their significance:
- Informational: No immediate action needed.
- Warning: Potential problem that may need attention.
- Exception: An actual issue requiring immediate action.

It provides valuable insights from event data, helping to identify areas for process improvement and reducing recurring incidents.