It's a practice that focuses on building and maintaining strong relationships with stakeholders to ensure mutual value creation.

It helps organizations align services with customer needs and foster long-term partnerships, enhancing overall service delivery.

Identifying stakeholders, managing stakeholder expectations, and ensuring consistent communication and engagement.

Customers, business partners, suppliers, and internal teams within the organization.

The Relationship Manager ensures that stakeholders' needs are understood, expectations are managed, and value is delivered through effective communication.

By maintaining strong stakeholder relationships, it ensures services align with business objectives, driving satisfaction and success.

Relationship Management focuses on strategic partnerships and long-term relationships, while Customer Service Management handles day-to-day customer service interactions.

Stronger customer loyalty, improved service delivery, better alignment with business needs, and increased value for both parties.

By gathering feedback and insights from stakeholders, it helps identify areas for service improvement and drives ongoing value creation.