It's a practice that ensures accurate and up-to-date information about configuration items (CIs) is maintained to support service management processes.

Configuration Items (CIs) are any components that need to be managed to deliver an IT service, including hardware, software, documentation, or personnel.

Service Configuration Management focuses on managing the relationships and details of CIs, while Asset Management tracks the financial and lifecycle aspects of assets.

The Configuration Manager oversees the management of CIs, ensuring they are accurately recorded, tracked, and properly maintained throughout their lifecycle.

The data is used to support other ITIL practices, such as Change Management, Incident Management, and Problem Management, by providing accurate information on CIs.

A CMDB is a central repository where all information about CIs and their relationships are stored, providing a single source of truth for service management.

It improves service quality, reduces risk, enables efficient decision-making, and enhances the ability to quickly resolve incidents and problems.

Identifying and defining CIs, controlling and maintaining the CMDB, ensuring the accuracy of CI data, and managing CI relationships.

By providing reliable data on CIs, it helps identify areas for improvement, streamline operations, and optimize resource use.

It provides essential data and insights to other practices like Change Management, Incident Management, and Release Management, ensuring seamless coordination across service management processes.