ITIL 4 Practitioner:
Service Request Management
Master the delivery of quality service by efficiently managing all predefined, user-initiated service requests in a user-friendly manner.
What will you learn?
Key concepts
Gain an understanding of the purpose and core concepts of Service Request Management, focusing on its role in handling user requests for services, information, and access within the IT infrastructure.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, which are crucial for evaluating the efficiency and effectiveness of Service Request Management in meeting user needs.
Practice processes
Explore the processes of Service Request Management, including key activities, and learn how to integrate them into your organization’s value stream to ensure the timely and effective fulfillment of service requests.
Roles and competencies
Focus on the key roles within Service Request Management and learn how to effectively position the practice within your organization. Develop the necessary competencies for efficient request handling and fulfillment.
Information and technology
Discover how information and technology can support and enhance Service Request Management by providing tools and systems for tracking, managing, and fulfilling service requests efficiently.
Partners and suppliers
Examine the role of partners and suppliers in Service Request Management, and learn how to collaborate effectively to improve service delivery and fulfillment capabilities.
The ITIL capability model
Understand how the ITIL capability model supports the development of Service Request Management capabilities, ensuring alignment with industry best practices and organizational goals.
Practice success
Learn strategies for succeeding with Service Request Management, and understand how it is supported by the ITIL guiding principles to achieve effective and efficient service request fulfillment.
Unlock career opportunities
IT Service Manager
IT Manager: Operations
IT Specialist: Operations
Essential Exam Resources for ITIL Certification Success
Achieve your academic goals with these key resources.
Comprehensive Learning Resource Kit
Enhancing Skills and Fostering Curiosity
Exam
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Learning Resource Kit
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Interactive eLearning
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Auto-marked sample papers
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Official Mock Exam