ITIL 4 Specialist: Collaborate, Assure and Improve
This module provides a comprehensive overview of five key ITIL practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management.
What will you learn?
Key concepts
Comprehend the fundamental principles of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, clarifying their importance in promoting collaboration, guaranteeing service excellence, driving ongoing enhancement, and preserving information security.
Practice success factors
The practice success factors (PSF) and key metrics are crucial for assessing the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.
Practice processes
Discover key activities within processes and learn how to incorporate the practices into the organisation’s value stream to enhance collaboration, assurance, and improvement across service delivery processes.
Roles and competencies
Concentrate on the crucial functions of the Collaborate, Assure, and Improve practices, and comprehend how to position them effectively within the organization. Cultivate the essential competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.
Information and technology
Leverage information and technology to enhance collaboration, assurance, and continuous improvement practices, providing tools, technologies, and best practices to drive improvements.
Partners and suppliers
Collaborate effectively with partners and suppliers to leverage their expertise, resources, and capabilities, enhancing service delivery and achieving organisational goals.
The ITIL capability model
The capability criteria help develop the practices’ capabilities, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices.
Practice success
Concentrate on the recommendations for Collaborate, Assure, and Improve success, and comprehend how they are backed by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.
Favored by professionals who have progressed to roles such as:
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
Product Manager
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