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    1300 900 004

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    Level 4, 260 Queen Street, Brisbane City QLD 4000

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    admin@itprocertifications.com

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    Call Us

    1300 900 004

    Head Office Location

    Level 4, 260 Queen Street, Brisbane City QLD 4000

    Email Us

    admin@itprocertifications.com

    ITIL 4 Specialist:
    Create, Deliver and Support

    Elevate your expertise in designing, delivering, and managing digital products and services. Refine your strategic approach, tackle challenges with confidence, and cultivate a culture of ongoing improvement.
    ITIL

    PROGRAMS

    For individuals

    CERTIFICATE

    For individuals

    AFFORD

    For individuals

    Purchase
    ITIL 4 Specialist

    What will you learn?

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    Design & Develop Services

    Discover how to create and develop services that address customer needs while achieving business goals. Gain the essential skills to define requirements, design effective components, and maintain high service quality.
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    Service Delivery

    Gain insight into the processes and activities necessary for delivering top-notch IT services, including service transition and operations management.
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    Service Support

    Develop your expertise in the support functions and practices essential for the effective maintenance and management of IT services.
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    Service Performance Metrics

    Learn to identify and measure Key Performance Indicators (KPIs) and other metrics to evaluate the performance and effectiveness of IT services.
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    Automate Service Delivery

    Explore the impact of automation and technology on the creation, delivery, and support of services.
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    Culture and Collaboration

    Understand how to cultivate a service-oriented culture within your organization and encourage collaboration among teams and departments to achieve successful project outcomes.
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    Continuous improvement

    Continuous improvement is a key focus of the ITIL framework. Learn how to utilize data and feedback to enhance services, processes, and practices effectively.
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    Enhance User Experience

    Ensure your services are aligned with customer expectations to provide outstanding experiences and meet their needs quickly and effectively.

    Favored by professionals who have progressed to roles such as:

    IT Service Manager

    Service Delivery Manager

    IT Support Manager

    Service Desk Manager

    DevOps Engineer

    IT service manager

    Head of IT Operations

    Head of IT

    Chief Product Officer

    Essential Exam Resources for ITIL Certification Success

    So many academic goals that we expect you to achieve.

    Official eBook

    This guide serves as an essential resource for exam preparation, providing a reliable reference for your work, further studies, or professional development.

    Learning Resource Kit

    Study with the Official ITIL 4 Specialist: Create, Deliver and Support training materials, featuring a comprehensive Learner Workbook and Quick Reference Guide to aid in exam preparation and ongoing learning.

    Interactive eLearning

    Dive into our engaging interactive environment and learn through quizzes and assessments. Monitor your progress, stay motivated, and make sure every stage of your learning experience is enjoyable and impactful.

    Official mock exam

    Aligned with the official certification exam, these practice tests are invaluable for building confidence. Mock exams replicate the actual test environment, increasing your chances of success.

    Exam retakes

    Approach your exams with confidence, knowing you'll have a second opportunity if your first attempt doesn't yield a satisfactory result.

    Learning Resource Kit

    Enhancing Skills and Fostering Curiosity

    Up-to-Date and Reliable

    Be confident that all your study materials are consistently updated and aligned with the official exams.

    Accessible Learning

    The materials are conveniently available via Canvas, our online learning management system, and you can download and retain the resources for future reference, even after you pass your exams.

    Diverse Learning Resources

    Our Learning Resource Kit is crafted for self-directed independent study, accommodating various learning styles with workbooks for detailed exploration, Official Books, and Quick Reference Guides.
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    Exam

    90 minutes

    40 questions

    Multiple choice

    Closed book

    Min. pass: 70%

    Purchase options

    Exam Prep

    For learners who prefer to prepare for exam success
    on their own.
    AU$1175
    AU$ 880.00 Incl. GST
    • Official eBook
    • Exam voucher
    • Learning Resource Kit
    • Interactive eLearning
    • Auto-marked sample papers
    • Free exam re-take
    • Official Mock Exam
    Buy Now

    eLearning

    For self-paced learners seeking an interactive
    experience to guide exam preparation.
    AU$2309
    AU$ 1730.00 Incl. GST
    • Official eBook
    • Exam voucher
    • Learning Resource Kit
    • Interactive eLearning
    • Auto-marked sample papers
    • Free exam re-take
    • Official Mock Exam
    Buy Now

    eLearning +

    For self-paced learners seeking a comprehensive
    experience to build exam confidence.
    AU$2729
    AU$ 2050.00 Incl. GST
    • Official eBook
    • Exam voucher
    • Learning Resource Kit
    • Interactive eLearning
    • Auto-marked sample papers
    • Free exam re-take
    • Official Mock Exam
    Buy Now

    Certification requirements

    Training via an Accredited Training Organization or official eLearning program.

    ITIL Foundation or ITIL 4 Managing Professional Transition certification.

    ITIL 4 Specialist: Create, Deliver, Support ® Certification FAQs

    The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification focuses on the practical application of ITIL practices for designing, developing, and supporting IT services to meet customer needs.

    It is designed for IT professionals, service managers, and operations teams responsible for the creation, delivery, and ongoing support of IT services.

    It is designed for IT professionals, service managers, and operations teams responsible for the creation, delivery, and ongoing support of IT services.

    Candidates must have completed the ITIL 4 Foundation certification before taking the CDS certification exam.

    The certification covers key areas such as service design, transition, delivery, ongoing support, and aligning IT services with business goals.

    The exam consists of 40 multiple-choice questions, lasts 90 minutes, and requires a passing score of 70% (28/40).

    No, the exam is closed book.

    Preparation involves studying the official ITIL 4 Specialist guide, taking accredited training, and practicing with sample exams.

    The certification is valid for life, as ITIL certifications do not expire.

    Yes, the exam is available online through authorized exam providers with remote proctoring.

    The exam is challenging, but with thorough study of the key concepts, real-world application, and practice exams, most candidates can succeed.

    Focus on service design, service delivery and support, continual improvement, and ensuring alignment between IT services and customer needs.

    It is recommended to allocate 40-50 hours for preparation, depending on your experience with IT service management.

    Yes, many accredited training providers offer practice exams, which are essential for familiarizing yourself with the exam format and questions.

    The CDS certification is more advanced, focusing on specific practices for service creation, delivery, and support, whereas Foundation provides a general understanding of ITIL principles.

    Yes, as long as you have completed the ITIL 4 Foundation certification, you can take the CDS exam.

    Some of the common mistakes are not fully understanding service value streams and how they align with service delivery and Focusing too much on theory rather than practical application, also misunderstanding the role of continual improvement in service management.

    The certification equips you with the skills to manage the lifecycle of IT services, improve service delivery, and drive business value, enhancing your career prospects in IT service management.

    Yes, the certification is beneficial for business professionals involved in service design and delivery management, even if they are not technical experts.