ITIL 4 Specialist: Drive Stakeholder Value
Develop the skills to strengthen stakeholder connections and enhance the user experience through efficient value co-creation.
What will you learn?
Understanding Stakeholder Needs And Expectations
Recognize, evaluate, and rank the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulatory bodies.
Customer Experience Management
Develop a more profound comprehension of the fundamentals for crafting and sustaining a favorable customer experience.
Service Relationships
Discover strategies to efficiently navigate relationships with diverse stakeholders, encompassing customers, users, suppliers, and partners.
Value Co-creation
Value is not just delivered to customers, but rather created collaboratively with them.
Service Level Management
Understand how to set, track, and communicate on service standards to guarantee they fulfill stakeholder needs and contracts.
Service Metrics And KPIs
Learn to define and utilize KPIs and metrics to measure, report, and enhance service performance, customer satisfaction, and value.
Customer Journey Mapping
Investigate methods for charting the customer’s path to pinpoint interaction points, pain areas, and chances to enhance the customer experience.
Service Improvement
Continuously enhance services by incorporating stakeholder feedback. Foster a culture of ongoing improvement to increase value over time.
Commonly chosen by professionals who have progressed to positions like:
DevOps Engineer
Enterprise Architect
IT Service Manager
IT Service Desk Analyst
Exam essentials
So many academic goals that we expect you to achieve.
Learning Resource Kit
Enhancing Skills and Fostering Curiosity
Exam
Purchase options
Exam Prep
For learners who prefer to prepare for exam success on their own.
AU$1175
AU$
880.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam
eLearning
For self-paced learners seeking an interactiveexperience to guide exam preparation.
AU$2309
AU$
1730.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam
eLearning +
For self-paced learners seeking a comprehensiveexperience to build exam confidence.
AU$2729
AU$
2050.00
Incl. GST -
Official eBook
-
Exam voucher
-
Learning Resource Kit
-
Interactive eLearning
-
Auto-marked sample papers
-
Free exam re-take
-
Official Mock Exam