ITIL 4 Specialist: Monitor, Support, Fulfil
This module covers the core principles of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management, and Problem Management.
What will you learn?
Key concepts
Comprehend the purpose and core principles of the Plan, Implement, and Control practices, emphasizing their significance in establishing, executing, and governing IT service strategies effectively.
Practice success factors
Understand the critical practice success factors (PSF) and key practice metrics that are essential for assessing the effectiveness and maturity of the Plan, Implement, and Control practices in accomplishing strategic goals.
Practice processes
Discover and integrate key processes into your organization’s value stream to enable cohesive planning, efficient execution, and robust control measures.
Roles and competencies
Concentrate on crucial responsibilities within the Plan, Implement, and Control practices, and learn how to position the practices effectively within your organisation. Develop the essential competencies for planning, executing, and controlling IT service strategies.
Information and technology
Information and Technology can support and enable the planning, implementation, and control practices to deliver improvements, providing tools and systems for effective planning, implementation, and control.
Partners and suppliers
Understand how to collaborate effectively with partners and suppliers to enhance strategy execution and governance through the Plan, Implement, and Control practices.
The ITIL Capability model
The capability criteria guide the development of the practices’ capabilities, ensuring alignment with industry best practices and organisational requirements for effective planning, implementation, and control.
Practice success
Develop effective strategies for planning, implementing, and controlling IT services, leveraging ITIL principles to establish robust service strategies and governance frameworks that support business objectives.
Unlock career opportunities
IT Specialist: Operations
IT Manager: Operations
IT Service Manager
Exam essentials
So many academic goals that we expect you to achieve.
Learning Resource Kit
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1730.00
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Interactive eLearning
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For self-paced learners seeking a comprehensiveexperience to build exam confidence.
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2050.00
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Official eBook
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Exam voucher
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Learning Resource Kit
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Interactive eLearning
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Auto-marked sample papers
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Free exam re-take
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Official Mock Exam