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    Call Us

    1300 900 004

    Head Office Location

    Level 4, 260 Queen Street, Brisbane City QLD 4000

    Email Us

    admin@itprocertifications.com

    ITIL 4 Strategist:
    Direct, Plan and Improve

    Master the skills to optimize workflows, manage organizational change, and align business with IT strategies, all while fostering collaboration and continuous improvement.
    ITIL

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    CERTIFICATE

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    ITIL 4 Strategist

    What will you learn?

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    Key concepts

    Grasp the fundamental concepts of ITIL 4: Direct, Plan, and Improve. Discover the significance of value, outcomes, costs, and risks.
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    Governance & Compliance

    Discover how to create effective governance structures and maintain compliance with applicable regulations, standards, and policies.
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    Service Performance Metrics

    Identify, choose, and utilize Key Performance Indicators to evaluate the performance and effectiveness of IT services and processes.
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    Continual improvement

    Delve into the concepts and practices of continuous improvement, including how to leverage feedback and data to enhance services, processes, and practices.
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    Risk Management

    Enhance your understanding of IT service risk management to help your organization prevent disruptions and minimize losses.
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    Value Stream Mapping

    Utilize value stream mapping to pinpoint opportunities for process improvement and enhance the flow of value within your organization.
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    Collaboration Communication

    Improve communication and collaboration among departments and stakeholders to ensure the successful delivery of services.
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    Planning

    Carefully evaluate what requires planning and apply key principles and methods to ensure effective delivery.

    Favored by professionals who have progressed to roles including:

    IT manager: development

    IT manager: operations

    Transformation manager

    IT Leader

    IT Service Manager

    Essential Exam Resources for ITIL Certification Success

    So many academic goals that we expect you to achieve.

    Official eBook

    This guide serves as an essential exam preparation resource, acting as your primary reference for work, further studies, and professional development.

    Interactive eLearning

    Dive into our dynamic interactive environment and learn through quizzes and assessments. Monitor your progress, stay engaged, and make every step of your learning journey enjoyable and effective.

    Learning Resource Kit

    Utilize the ITIL 4 Strategist: Direct, Plan, and Improve Learner Resource Kit, which features a comprehensive Learner Workbook and Quick Reference Guide to aid in exam preparation and ongoing learning.

    Exam retakes

    Take your exams with confidence, knowing you'll have a second opportunity if your initial attempt doesn't meet your expectations.

    Learning Resource Kit

    Enhancing Skills and Fostering Curiosity

    Up-to-date and reliable

    Feel confident knowing that all your study materials are regularly updated and aligned with the official exams.

    Convenient access to resources

    Access the materials anytime via Canvas, our online learning management system, allowing you to download and retain the resources for future reference, even after completing your exams.

    Diverse learning resources

    Our Learner Resource Kit is tailored for self-directed independent study and accommodates various learning styles, featuring workbooks for comprehensive study, Official Books, and Quick Reference Guides.
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    Exam

    90 minutes

    40 questions

    Multiple choice

    Closed book

    Min. pass: 70%

    Purchase options

    Exam Prep

    For learners who prefer to prepare for exam success
    on their own.
    AU$1175
    AU$ 880.00 Incl. GST
    • Official eBook
    • Exam voucher
    • Learning Resource Kit
    • Interactive eLearning
    • Auto-marked sample papers
    • Free exam re-take
    • Official Mock Exam
    Buy Now

    eLearning

    For self-paced learners seeking an interactive
    experience to guide exam preparation.
    AU$2309
    AU$ 1730.00 Incl. GST
    • Official eBook
    • Exam voucher
    • Learning Resource Kit
    • Interactive eLearning
    • Auto-marked sample papers
    • Free exam re-take
    • Official Mock Exam
    Buy Now

    eLearning +

    For self-paced learners seeking a comprehensive
    experience to build exam confidence.
    AU$2729
    AU$ 2050.00 Incl. GST
    • Official eBook
    • Exam voucher
    • Learning Resource Kit
    • Interactive eLearning
    • Auto-marked sample papers
    • Free exam re-take
    • Official Mock Exam
    Buy Now

    Certification requirements

    ITIL Foundation or ITIL 4 Managing Professional Transition certification.

    Training via an Accredited Training Organization or official eLearning program.

    ITIL 4 Strategist: Direct, Plan & Improve ® Certification FAQs

    The ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification focuses on guiding professionals in aligning IT service management with business objectives, emphasizing continual improvement and strategic planning.

    It is designed for IT managers, leaders, and professionals responsible for directing, planning, and improving IT services within their organization.

    Candidates must hold the ITIL 4 Foundation certification or an equivalent qualification to take the DPI certification exam.

    The certification covers strategic direction, planning techniques, continuous improvement, governance, and aligning IT services with business needs.

    The exam consists of 40 multiple-choice questions, lasting 90 minutes, and requires a passing score of 70% (28/40).

    No, the exam is closed book.

    Preparation includes studying the official ITIL 4 Strategist guide, taking accredited training courses, and practicing with mock exams.

    The certification is valid for life, as ITIL certifications do not have an expiration date.

    Yes, the exam is available online with remote proctoring through authorized exam providers.

    The exam can be challenging, especially for those new to strategic management, but thorough study and practice with real-world examples can help.

    Key concepts include the continual improvement model, strategic direction, governance, and aligning services to organizational goals.

    It is recommended to spend 40–50 hours of focused study, depending on your familiarity with ITIL 4 concepts.

    Yes, many accredited training providers offer practice exams and sample questions to help you prepare.

    The DPI certification is more advanced and focuses on the strategic and management aspects of ITIL, while Foundation covers basic ITIL concepts.

    Yes, if you have completed the ITIL 4 Foundation certification, you can directly register for the DPI exam.

    Some of the major mistakes include not focusing on the strategic aspects of ITIL, Overlooking key concepts like governance and improvement cycles, Misinterpreting scenario-based questions.

    Yes, this certification is valuable for business leaders, managers, and professionals involved in improving IT service delivery and alignment with business goals.

    This certification helps you develop strategic thinking, improve organizational processes, and advance in leadership roles in IT service management.