ITIL 4 Foundation

What you’ll learn

• Gain a solid understanding of the core principles of service management. Learn what constitutes a service, its essential components, and the value it provides to stakeholders.
• Explore the comprehensive framework designed to help you create, deliver, and manage services effectively. This includes the Service Value Chain, guiding principles, and governance structures.
• Delve into the four critical dimensions that contribute to successful service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.
• Cultivate a mindset for embracing ITIL practices and customizing them to meet your unique requirements with the seven guiding principles of ITIL 4.
• Understand how the Service Value Chain enables organizations to maximize value by streamlining activities and optimizing resources.
• Utilize ITIL 4 practices to align your working methods with your business strategy, enhancing service development processes and supporting users effectively.
• Emphasize the key ITIL 4 concept of continuous improvement, focusing on how organizations can refine and adapt their processes and services over time.
• Examine the significance of SLAs in defining and managing service quality, along with the crucial role of service level management.
  Recognize the importance of establishing and monitoring metrics and KPIs to assess the performance and effectiveness of IT services.

Bite-sized Learning Modules: Maximize your eLearning experience with our concise and easily digestible sessions. Designed for busy schedules, these bite-sized modules make learning manageable and enjoyable.

Interactive & Engaging Content: Immerse yourself in an interactive environment filled with multimedia elements, quizzes, and activities that enhance your learning experience and keep you engaged throughout the course.

Self-Directed Learning: Take control of your educational journey. Our self-directed learning format allows you to choose your focus areas, empowering you to tailor your learning experience to align with your personal goals.

Learn at Your Own Pace: Enjoy a flexible learning experience with closed captioning and adjustable player settings, allowing you to set your own pace and optimize your learning process.

Real-World Case Study Approach: Benefit from practical case studies included in the course, which help bridge the gap between theory and practice, enriching your understanding of key concepts.

Embedded ITIL 4 Glossary: Access the Official ITIL 4 glossary anytime during the course. This valuable resource is designed for quick reference and to deepen your understanding of ITIL 4 terminology.

Unlock Career Opportunities

• IT Specialist – Application Development
• IT Specialist – Change Management
• IT Operations Specialist
• IT Development Manager
• IT Service Operations Manager
• IT Team Leader
• Chief Digital Officer
• IT Project Manager
• Transformation Manager
• IT Service Manager
• Digital Product Manager

Comprehensive Learning Resource Kit

Always up-to-date and trustworthy: Rest assured that all your study materials stay current with the latest official exam requirements, ensuring you’re always prepared.

Convenient access: Access all your materials anytime through Canvas, our intuitive online learning platform. Plus, you can download the resources and keep them for future use, even after you’ve successfully passed your exams.

Diverse study tools: Our Learning Resource Kit is tailored for independent learners and includes workbooks for deep dives, official textbooks, and quick-reference guides to suit various learning styles.

Exciting introduction: Begin your certification journey with a welcome video from industry experts that will spark your motivation and set the stage for your learning adventure.

Essential Exam Resources for ITIL Certification Success

• Official ITIL eBook: Discover the definitive guide to ITIL best practices. This official eBook serves as an essential resource for exam preparation and a valuable reference for your professional journey, supporting both further studies and day-to-day work.
• Comprehensive Learning Resource Kit: Get ahead with the Official ITIL 4 Foundation Training Materials, featuring a detailed Learner Workbook and a handy Quick Reference Guide. These tools are designed to boost exam prep and foster long-term understanding of key ITIL concepts.
• Engaging Interactive eLearning: Experience interactive learning like never before. With quizzes and knowledge checks, you can track your progress and stay engaged throughout your journey. Every step is designed to be both informative and enjoyable.
• Official ITIL Mock Exam: Build your confidence with practice exams created by the exam’s designers. These mock tests replicate the actual exam environment, providing a realistic experience to enhance your preparation and success prospects.
• Flexible Exam Re-Take: Take comfort in knowing you have a backup plan. If your first attempt doesn’t go as planned, you’ll have the option to retake the exam, giving you peace of mind and a second chance to succeed.